1. Customers can update their credit card from within Zaxaa to continue paying for your recurring/subscription offers

This is useful because when their credit card expires/about to expire, they can easily and quickly update their credit card and billing details so that they can continue to pay for your offers.

How Customers Can Update Their Credit Card

Login to their customer portal here and they’ll see a screen like this:

Click the “VISA” icon and customers will be brought to a screen where they can easily update their credit card and billing details.

The “VISA” icon is only available for recurring/subscription products since that’s what the purpose of updating the credit card is for — so that customers can continue paying for your subscription offers.

Note: If your customer cannot found a VISA icon on your purchase, this means that their payment was processed through PayPal. For customers who want to change their PayPal account that used to cover the subscription payment, they need to unsubscribe their subscription first and then resubscribe manually. And for customers who paid the subscription by using a credit card through PayPal, they need to update their credit card from PayPal dashboard.

2. Customers can switch their subscriptions/plans from within Zaxaa

This is useful when you have multiple plans — e.g. Silver, Gold, Platinum, and customers want to switch from one plan to another. All they need to do is simply login to their account and switch.

How Customers Can Switch Their Subscriptions/Plans

Click the “arrow pointing upwards” icon as shown above and customers will be brought to a screen where they can easily switch/update their subscriptions/plans.

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