Sellers

77 articles in this collection
Written by Welly Mulia and Yanuar Dwie Prakoso
Product Delivery

How do I notify customers their purchase details (receipt, download link, username, password)?

You don't need to notify your customers as Zaxaa already done that for you.
Written by Welly Mulia
Updated over a week ago

How do I upload my product files?

You can use our hosted download feature to upload your product files.
Written by Welly Mulia
Updated over a week ago

How do I integrate Amazon S3 files with Zaxaa?

Get to know how to integrate Zaxaa with Amazon S3.
Written by Welly Mulia
Updated over a week ago

How do you integrate the thank you / product access page with Zaxaa?

You can use our hosted thank you page so your product access is protected.
Written by Welly Mulia
Updated over a week ago

My customers did not receive product access email.

How you setup your thank you page will determine whether a customer will receive product access email or not.
Written by Welly Mulia
Updated over a week ago

What is the maximum file size allowed for Zaxaa hosted product download?

We have specific amount of maximum file size that allowed for Zaxaa hosted product download.
Written by Welly Mulia
Updated over a week ago

If I host my product files with Zaxaa, can people download my files if they know the direct download links?

Your product is safe when you use our hosted download feature.
Written by Welly Mulia
Updated over a week ago

How to create a free product

You can give your customer a free product to increase your leads.
Written by Yanuar Dwie Prakoso
Updated over a week ago

How to set up a recurring payment

You can have many subscription plan scenario by using our recurring payment feature.
Written by Yanuar Dwie Prakoso
Updated over a week ago
Payment

What payment processors/gateways do you integrate with or support?

We support several payment processors that can be used on our platform.
Written by Welly Mulia
Updated over a week ago

What is the difference between PayPal ADAPTIVE and other payment processors?

Get to know the difference between PayPal ADAPTIVE and other payment processors
Written by Welly Mulia
Updated over a week ago

How do I change my PayPal Adaptive email?

Simply send us a request if you need to change your PayPal Adaptive email and we will help you to change it.
Written by Welly Mulia
Updated over a week ago

How to enable PayPal IPN

It is important to enable PayPal IPN if you use PayPal Standard, it helps to record your sales in Zaxaa.
Written by Welly Mulia
Updated over a week ago

How to enable Auto Return in my PayPal account?

Auto Return is turned off by default. You can turn on Auto Return by following these steps.
Written by Welly Mulia
Updated over a week ago

What is PayPal Sandbox email and how do I create one?

Sometimes, you need to do a test purchase of product that you created. PayPal sandbox will help you to do so.
Written by Welly Mulia
Updated over a week ago

How does offline payments work?

When you take offline payments, you need to give specific instructions to the customer how your offline payments term work.
Written by Welly Mulia
Updated over a week ago

Failed Recurring Payments

Failed recurring payments are handled differently depending on the payment processor you are using.
Written by Welly Mulia
Updated over a week ago

How to refund your customer

You can simply refund your customer purchase through your Zaxaa dashboard.
Written by Yanuar Dwie Prakoso
Updated over a week ago

How to update your customer credit cards & subscriptions directly within Zaxaa.

Your customers can update their credit cards & subscriptions directly within Zaxaa
Written by Yanuar Dwie Prakoso
Updated over a week ago

How do I pay commissions to my affiliate?

You can pay your affiliate with two methods (instant or manual). Get to know how each method works on Zaxaa.
Written by Yanuar Dwie Prakoso
Updated over a week ago

How do I bump commissions for a specific affiliate only?

You can create affiliate contract to bump/customize commissions for a specific affiliate.
Written by Welly Mulia
Updated over a week ago

How do I disallow a specific person from promoting/buying my products?

You can disallow a specific person from promoting/buying your products by putting them on your blacklist bucket.
Written by Welly Mulia
Updated over a week ago

Do my affiliates need to have a Zaxaa account to promote my products?

Yes, it's mandatory for affiliate to have Zaxaa account so they can easily promote products, receive commissions, etc through our system.
Written by Welly Mulia
Updated over a week ago

How to redirect an affiliate link straight to the Checkout page?

Your affiliates can bypass your sales page and send people straight to your Checkout page (if you want).
Written by Welly Mulia
Updated over a week ago

How to redirect a specific affiliate link to a custom landing/sales page?

You can redirect a specific affiliate link to your custom landing/sales page.
Written by Welly Mulia
Updated over a week ago

My affiliates want to promote my product. What link do I give to them?

You can give your affiliate page URL so your affiliates can send a request to promote your product.
Written by Welly Mulia
Updated over a week ago

What does mark as void/un-void in Sales Report Detail mean?

You can prevent an affiliate get credited if they try to buy your product using their own affiliate link.
Written by Welly Mulia
Updated over a week ago

How does Zaxaa instant commissions to affiliates work?

Instant commission works automatically in our system. Here are the details of how it works on our system.
Written by Welly Mulia
Updated over a week ago

Are affiliates hard-coded? Last affiliate or first affiliate win?

Written by Welly Mulia
Updated over a week ago
Miscellaneous

How does multiple pricing feature work?

You can set different prices for your product for some purposes e.g multiple membership licenses.
Written by Yanuar Dwie Prakoso
Updated over a week ago

VAT Rates for Europe Countries

We have improved VAT feature to charge EU customers VAT based on VAT rate in customer country.
Written by Welly Mulia
Updated over a week ago

How to split test my sales page?

You can easily split test your sales page by following these steps.
Written by Welly Mulia
Updated over a week ago

How to give account access to your teammates

You can invite your team members to manage your business via your Zaxaa account.
Written by Welly Mulia
Updated over a week ago

How to access account as a team member

You can help seller/vendor to manage their business as a team member (only if you have been given the permission).
Written by Yanuar Dwie Prakoso
Updated over a week ago

How do I duplicate a product?

Easily follow this step to duplicate your product.
Written by Welly Mulia
Updated over a week ago

How do I set up profit sharing?

Have partner to run your business? Here's how to give commission/set up profit sharing between you and your partner.
Written by Welly Mulia
Updated over a week ago

How do I show my products that are in different currencies?

Manage your products based on what currencies that you used.
Written by Welly Mulia
Updated over a week ago

How do I test purchase my OTO / Upsell products?

You need to test it from your front end product since OTO can only be purchased after customers have purchased your front end product.
Written by Welly Mulia
Updated over a week ago

Sometimes my customers' names show up, sometimes they don't

We only ask customers' emails when they do a purchase, they need to complete their Zaxaa account's profile so their name will show up.
Written by Welly Mulia
Updated over a week ago

My product settings won't save

You need to complete the required settings which are highlighted in red at the top of the product settings page.
Written by Welly Mulia
Updated over a week ago

Why is the sales page/thank you page URL I specified under "Page Settings" tab different from the one given under "Integration Settings" tab?

We want to make it easy for you to manage your URL if you need to.
Written by Welly Mulia
Updated over a week ago

How do I delete my product?

You can't delete a product. You can only archive it.
Written by Welly Mulia
Updated over a week ago

How do I perform a test purchase?

Easily follow these steps to perform a test purchase of your product.
Written by Welly Mulia
Updated over a week ago

I want to request a feature

You don't need to submit support ticket to request a feature, we have specific link that you can use to submit feature request.
Written by Welly Mulia
Updated over a week ago

Why is my offer declined from the marketplace? (same offer)

Only 1 unique offer can show up in the marketplace.
Written by Welly Mulia
Updated over a week ago

Why is my offer declined from the marketplace? (order button)

It's because there is no Zaxaa order button on your sales page and if you use your own order button, you need to complete this instruction.
Written by Welly Mulia
Updated over a week ago
Zaxaa Member

Basic setup of Zaxaa Member

Get to know how to use Zaxaa member as your membership site.
Written by Yanuar Dwie Prakoso
Updated over a week ago

Where can I download the free "Zaxaa Member" WordPress membership plugin?

You can find Zaxaa member plugin inside your Zaxaa account.
Written by Welly Mulia
Updated over a week ago

What does Zaxaa Member look like from the customer's perspective?

Zaxaa Member does not handle the design/layout of your wordpress membership site.
Written by Welly Mulia
Updated over a week ago

How to add logout menu in Zaxaa Member?

There are 2 ways to add logout menu in Zaxaa Member. Find the details here.
Written by Welly Mulia
Updated over a week ago

Zaxaa Member - How to customize login form on your own site

Customize your login form to match the design and branding of your business.
Written by Yanuar Dwie Prakoso
Updated over a week ago

Zaxaa Member - I have an existing membership site (using a 3rd-party membership script) that already have hundreds/thousands of members. How can I import these members to Zaxaa Member?

You can bulk import your existing members to Zaxaa Member.
Written by Welly Mulia
Updated over a week ago

Zaxaa Member - How do I format the CSV file for import?

Easily follow these steps to format the CSV file for import.
Written by Welly Mulia
Updated over a week ago

Zaxaa Member - Do members need to sign up again as a new account when they buy another product?

Existing member's username and password can be used to login to membership site.
Written by Welly Mulia
Updated over a week ago

Zaxaa Member - Shortcode

Use our Zaxaa Member shortcode to quickly perform tasks
Written by Yanuar Dwie Prakoso
Updated over a week ago

Zaxaa Member - Where are the video tutorials?

Take a look at our Zaxaa member tutorial video, so you can understand Zaxaa member better.
Written by Welly Mulia
Updated over a week ago