You may get this error messages when linking your PayPal account:

1. Error! Authentication failed. User account is not confirmed.

Please be aware that to link your PayPal account with us, you need to use a CONFIRMED PayPal account.

What does PayPal “CONFIRMED” address status mean?

When you first sign up for a PayPal account and give PayPal your bank account information, you go through a process where you identify the amounts associated with two small deposits that PayPal deposits in your account, therein proving to them that you are the owner of the bank account. Once this process is complete, your account becomes “Verified,” and you can do certain things you couldn’t do before.

However, this doesn’t mean that your address is “Confirmed” with PayPal. To get “Confirmed,” you have to add a credit card to your account, and then go through a similar “identify a code that PayPal includes in the transaction details on your credit card statement.” Because PayPal can tap into the credit card world’s address verification system, through this mechanism they can “confirm” your address.

You can click this PayPal Link for more info.


2. "Grant permission failed. One PayPal account can only be used by one Zaxaa account."

This error means the current PayPal account you're trying to connect/link is already linked with another Zaxaa account (most likely you have multiple Zaxaa accounts).

To solve this issue, please contact us through our in-app chat box that is placed on the bottom right of our site. We will help you to reset your PayPal integration, so that you can integrate your PayPal account with your preferred Zaxaa account.

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